We hope you love your purchase! But... if for some reason you don't feel beautiful in the product when you receive it, you can exchange it OR we will gladly issue you online store credit-your choice! Our number one goal at Luna Claire's is to provide our guests with a pleasurable and fun shopping experience! We pride ourselves in offering you, a loyal shopper, first class customer service because you are the most important asset in our business.
Online merchandise cannot be returned or exchanged at any of our retail locations. Similarly, merchandise purchased in our retail locations cannot be returned or exchanged online. We do not accept cancellations once an order has been placed, we will gladly issue store credit. Shipping costs will only be refunded if you have received the wrong product! In such case, please accept our sincerest apology as mistakes do happen. Returned items cannot be worn, washed, damaged, or show signs of use! Please use original packaging when returning your order and be sure that all original tags are attached! Due to having a quick inventory turnover rate, we ask that merchandise be returned within 14 days of original order date. Returns made beyond this time limit will Kindly be denied and mailed back to the shipping address of the original order. Make-up, Skincare, Sale Items, Jewelry, Sunglasses, & Undergarments such as bras/bralettes or bathing suits are final sale and are NOT eligible for exchange or store credit!